Charlotte Russe
Reviews and Complaints
Charlotte Russe - Product Exchange Review from Grayslake, Illinois
Bad communication from customer service
Manager Review
Charlotte Russe - Shoplifting Accusations Review
A tag for some headband was in a pocket of a pair of pants that my friend tried on and the worker accused her of shoplifting when she told them. I honestly thought that the way she treated my friend was pretty rude.
My friend was on the *** of a panic attack because the worker immediately got on the phone. It was not her fault she was honest at telling you the truth. I searched the entire store to clear her name and I luckily found what I assumed was the headband stashed in a dressing room.
We immediately left afterward. How about you try cleaning and organizing your store?
Worst customer service ever
Charlotte Russe - Bad Customer Service Review from Malden, Massachusetts
Product not in stock when website says it is
Review about Sensor Removal
Rude Handling of Exchange Without Recipt
I recently went to a Charlotte Russe store in Arlington Texas to exchange two dresses that I had purchased about a week prior. Unfortunately I had misplaced my receipt and could not find it anywhere.
But being that the tags were still attached and the merchandise was never worn I figured I could simply exchange it for something else in their store. What happened next is absolutely unbelievable. When I arrived to the store and explained the situation to the cashier she was so rude and disrespectful in telling me that without my receipt they could not accept my exchange. I have been a long time customer of Charlotte Russe and had never ever had this problem nor was I ever treated so rudely.
When I asked to speak to a manager in order to get a better explanation, the manager was equally as rude as the cashier. She was unfriendly and not helpful at all. She told me that if I wanted to complain she would gladly give me the corporate number to call and complain. I left the store completely appalled and called the customer service corporate number for Charlotte Russe.
Sadly I did not have any better luck with that. The lady that answered the phone in the customer service department was just as rude and disrespectful as the employees in the store. She could not explain the Charlotte Russe policy for returns and exchanges to me. She simply said it varies from store to store.
Now their store policy is printed on their receipts and posted in their stores and it reads as follows.... Refunds and exchanges within 30 days with original purchase receipt and tags attached. Price adjustments will be honored within 14 days of original purchase date.
Refunds without a receipt require a valid ID and will be refunded to a non-transferable merchandise credit card. With that said I am absolutely disgusted with how Charlotte Russe treats their customers!
Charlotte Russe - Manager Review from Bellevue, Washington
Wrong shipping address by rep - not able to change
i placed an order with Charlotte Russe through the phone is because your website was unable to charge my card nor could i pay through paypal. i spend 45 minuted over the phone with a rep who wanted me to repeat everything, i spelled every name or address with using the phonetic alphabet, which she obviously did not even understand.
even my name is spelled totally wrong, it does not even come close. the shipping address was wrong, the confirmation email came hours after I placed the order, I called them and told them to change the address. Though they did but I received the tracking number with the wrong address that does not even exist! they are not able to do anything for me except refunding the order once it gets returned to them which still leaves me empty handed.
what a waist of time. never shopping at CR again.
staff was also very rude and not helpful. firs they're friendly, once you start telling them your complain, they change in being rude and unfriendly.
Customer Assistance Review
Sale Practices Review
Worst online purchase EVER!
Charlotte Russe - Staff Review from Newark, New Jersey
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Since she's telling you to pay the difference.. is that mean she knew how much you paid for the romper...?
I work at a charlotte russe and our system will run it as a return so it won't give you your full credit back if you dont have your receipt, but she should've just changed the price to make it an even exchange if it was the exact same romper, I dont understand why she would try to make you pay for it that makes no sense.
If it's an exact same item then it should be an even exchange. Funny how this "policy" didn't exist when I worked there. Marie, your ignorance is by far much worse than any of these customer complaints.
That's typical policy for many retailers. It's the customer's responsibility to keep the receipt the store won't know how much you paid.
Neice lost it and I didnt think it be that big of a deal anyways. I know people who work in similar retail stores in the mall even managers and they never heard of a policy like that. So thats why I was confused even more.
Its policy. Dont be ignorant.
Cant be ignorant if the manager gave me a completely different reason when I asked what their policy was without a receipt on an exact exchange. Then I told her my problem, she didnt know how to answer it so she just kept saying its our policy.
Weird since the site doesnt mention nothing about exchanges without receipt besides returns without packing slip will get merchandise credit for the current price of the item. Thats the closest reason Id say is close to my problem so why did I have to pay the difference when it was the cheapest at one point to the current price which was what my neice originally paid?