Charlotte Russe - Wrong shipping address by rep - not able to change
i placed an order with Charlotte Russe through the phone is because your website was unable to charge my card nor could i pay through paypal.i spend 45 minuted over the phone with a rep who wanted me to repeat everything, i spelled every name or address with using the phonetic alphabet, which she obviously did not even understand.
even my name is spelled totally wrong, it does not even come close. the shipping address was wrong, the confirmation email came hours after I placed the order, I called them and told them to change the address. Though they did but I received the tracking number with the wrong address that does not even exist! they are not able to do anything for me except refunding the order once it gets returned to them which still leaves me empty handed.
what a waist of time. never shopping at CR again.
staff was also very rude and not helpful.firs they're friendly, once you start telling them your complain, they change in being rude and unfriendly.
Monetary Loss: $175.